New Customer Services Standard for our CPD Portfolio Builder in 2015

03 Feb 2015 5:50 PM | Anonymous member (Administrator)

What makes CPDme Different to other companies offering CPD Portfolio Building ?

Here at CPDme we know that customer engagement is at the forefront of conversation everyday in our virtual office. In 2015 our staff will continue to be challenged to innovate and engage with our customers across all support channels including emails, text messages, voice calls and social media. In fact, today’s 95 questions were all answered within 2 hours. Thats impressive for a team of 3 office staff in separate parts of the country!

All the team here at CPDme work full time in Health and Social care roles in the NHS. So how do we answer questions so quick?

The answer is the ability to manage members, questions and comments from smart phones and tablets whenever and wherever we are. This allows the team to keep communications digital, paper free and environmentally friendly. 

The launch of our new website will also being a whole new method of communication with the team and include:

  • Live Chat Sessions
  • New Email Support Tickets
  • New Website HELP Interface
  • Live Webinar Demonstrations
  • NEW FAQ Section

The CPDme team are always expanding and looking for enthusiastic people to join our team of professionals. These key professionals help with answering questions from other members, posting to our social media channels and attending college and university lectures, workshops and conferences around the UK. No one here at CPDme gets a salary as we are a not for profit organisation that invests back into our business to ensure that you, as our valued customer, feel part of a growing team and gets a support service and product thats perfect for tofays demanding practice.

Fancy joining our team? drop me an email with some details about yourself and why you would like to join our team.

Thank-you for all your continued support and we are looking forward to launching the great new website on the 16th Feb!

Customers and Affiliates




CPDme, Business First, Liverpool Road, Burnley, Lancashire, England, BB12 6HH

CPDme Ⓒ 2009 - 2020. CPDme Ⓡ and CPDcloud Ⓡ are a trading division of HootCloud Ltd. EU Trademarked and Registered Company in England No. 10947245