We at CPDme, do our best to protect and respect your personal data.  This privacy statement explains how we collect that data, why we use it and how we keep it safe. 

CPDme ® is a trading division of Cole Digital Ltd, EU trademarked and registered company in England. Our business location is Unit 37, Mitton Business Park, Whalley, Lancashire, BB7 9YE. The IP and Trademark of CPDme and CPDteams are owned by Mr Andrew Ormerod. For general queries, contact team@cpdme.com. For queries in relation to data protection, email andrew.ormerod@cpdme.com. 

We obtain information about you when you make contact with us.  This happens when you:

• Register as a new member via our website, iOS mobile app and Android mobile app;
• Subscribe to CPDme hosted webinars or events;
• Attend an event or a conference that we are supporting;
• Send through a support ticket;
• Request a CPD certificate
• Contact our office by phone, email, whatsapp or zendesk support chat
• Subscribe to our newsletter or contact form. 

Members
The minimum information we collect from you is your name, email address and telephone number. We may also collect additional information about you to enrich your CPD portfolio, which is optional to you as an end user. This includes your postal address, job title, employer, interests, communication preferences, qualifications and work history. 

Our system provides you with the ability to add a CPD diary or reflective entry within your own profile for the purposes of capturing a full CPD record of your personal development. This information, along with any attached files, is stored securely within your profile. 

The CPD Dashboard and the Mobile Apps will allow you to capture and upload evidence such as:

Videos

Audio

Images

Text

Files

PDFs

Word Documents

And other information and media to support your CPD Portfolio Building.

Webinars, Events and Conferences
In attending one of our webinars or events, we will ask you to provide your name, email address and contact preferences. This will enable us to identify participants for the purpose of issuing event tickets, printing of event badges and sending you any CPD certificates of attendance.  

We will only store your information on our contacts database if it is selected within your contact preferences when signing up for an event. This will enable us to send you useful information relating to special offers, upcoming webinars and new product features.

We do not store your financial information or payment methods. These details are held and governed by third party banking organisations including Stripe, Paypal Business and GoCardless limited. 

We only use your information in accordance with the law.  This gives us various powers to use your data.  These are effectively the reasons for our process and are:

• To perform or take steps to enter a contract with you.
• For the purposes of our legitimate interests: This includes being able to send you marketing.
• Compliance with a legal obligation. 
• If you consent to us to do so.

​​​​​​​Collecting and using your data will mean we are able to manage your membership, process any orders or requests you have and to provide you with relevant and topical information relating to your interests.  For example, changes to our services.  It will enable us to ask for your views on our services and matters relating to your CPD. 

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Data protection applies to personal data held about individuals.  It does not always cover ‘business to business’ contacts or information.  However, we will also do our best to secure and protect the contact details of our corporate contacts. 

Staff of CPDme will have controlled access to your information to enable us to provide you with services and support.  Volunteers of CPDme will not receive access to your personal information without your consent or, very occasionally, in defined circumstances under the direct supervision of full time employed CPDme staff. 

We will not sell or rent your information to third parties.  We will not share your information with third parties for them to market to you.  We may pass your information to our third-party service providers, subcontractors and other associated organisations to provide services on our behalf (for example, to send you certificates). However, when we use third parties, we disclose only the personal information that is necessary to deliver the service and we require them to keep your information secure and not to use it for their own direct marketing purposes or retain it for a period beyond our commissioned service provision.

Members wishing to access the benefits associated with being employed by a group membership scheme or corporate membership package can do so by agreeing that their personal profile is shared with that corporate membership partner. 

Within the Mobile App in the settings and on the CPD Dashboard in the Settings, you have the ability to digitally request that we "DELETE" your account, information and CPD entries.

When you select "DELETE," your information, including CPD records, uploads, evidence, and profile data, will be permanently deleted from our servers within 24 hours.

This process is final and completely irreversible. Once initiated, all data will be securely destroyed with no possibility of recovery. We strongly advise you to download everything and back up any important information prior to the deletion request.

Failure to do so will result in the permanent loss of all data. This is done in full compliance with GDPR and your right to be forgotten. This is absolutely irreversible, so please consider this carefully before you request to be "DELETED".

You have a choice about whether and how you wish to receive information from us.  You will be asked to make your preferences clear when we collect your information.  For most users, this will be when they register online.  Your preferences can be updated at any point. You may also choose to tell us which subjects most interest you and this can be used to tailor your online experience and in communications to you. The accuracy of your information is important to us.

Please do regularly check and update your information in your account settings.

You have various legal rights over your information which we will always respect.  Further details are available from the Information Commissioner.  https://www.ico.org.uk.

Our website contains links to websites run by other organisations. This privacy statement applies only to our site and we are not responsible for the policies and practices of other sites.

We particularly wish to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission before you provide us with personal information.

We keep this statement under review as part of our overall Data Protection Policy. It was last updated in July 2025 by the director and executive management team.

You have a choice about whether and how you wish to receive information from us. You will be asked to make your preferences clear when we collect your information.  For most users, this will be when they register online. Your preferences can be updated at any point.

The accuracy of your information is important to us. Please regularly check and update your information in your account settings.

We do not use your information for automated profiling. However, you may choose to tell us which subjects most interest you and this can be used to tailor your online experience and in communication with you.

You have various legal rights over your information which we will always respect.  Further details are available from the Information Commissioner.  https://www.ico.org.uk