Acceptable Use of CPDme Communication Services

The CPDme website and mobile applications may include a variety of digital communication features such as discussion boards, chat services, shared CPD portfolios, news groups, forums, member communities, personal dashboards, event calendars, and other communication channels (collectively referred to as “Communication Services”).

These features are provided to facilitate professional collaboration, community engagement, and CPD-related dialogue between you, CPDme, other members, and in some cases, the general public.

By using these services, you agree to engage lawfully, respectfully, and responsibly, and to use the Communication Services only to post, send, and receive content and messages that are appropriate, professional, and relevant to the nature of the CPDme platform.

Prohibited Conduct

When accessing or using CPDme Communication Services, you must not:

• Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (including rights to privacy, data protection, and publicity) of others, including CPDme staff, members, and the public.

• Upload, share, post, or distribute any content that is defamatory, offensive, discriminatory, unlawful, obscene, indecent, profane, or otherwise inappropriate, including on external platforms associated with CPDme such as Facebook, Twitter, or other social media.

• Engage in unprofessional, abusive, or disruptive behaviour, including but not limited to unreasonable tone, excessive complaints via feedback forms, or using language that is disrespectful or non-constructive. CPDme reserves the right to terminate access without notice. In such cases, refunds may be calculated pro rata, based on the remaining duration of your membership within a 12-month cycle.

• Upload or distribute files that contain software, media, or other content protected under intellectual property or privacy laws unless you own the rights or have the required permissions.

• Upload or transmit malicious software, viruses, corrupted files, or any other harmful code that could damage the platform or devices of other users.

• Use the platform for unauthorised commercial activity, such as advertising, offering to sell or buy goods or services, unless explicitly permitted by CPDme.

• Conduct or promote surveys, contests, pyramid schemes, chain letters, or any other unsolicited promotions not pre-approved by CPDme.

• Download or redistribute files uploaded by other users that you know, or reasonably should know, cannot be legally shared in this way.

• Commit fraud or misrepresentation on the platform. CPDme will not provide refunds in cases of user fraud or misrepresentation.

• Interfere with or restrict any other user’s lawful use and enjoyment of the Communication Services.

• Breach any applicable code of conduct or platform guidelines, whether set by CPDme or legal/regulatory authorities.

• Harvest or collect personal data about other users, including contact details, without their explicit consent, in breach of data protection regulations.

• Violate any applicable laws or regulations, including those specific to digital commerce and communication in the UK, European Union, or international territories where CPDme operates.

Communications, Data Use & Consent

CPDme complies with the UK GDPR, EU GDPR, and other relevant international privacy laws.

• With your explicit consent, CPDme may send you occasional communications such as newsletters, updates, and promotional offers related to your membership or our services. You may opt out at any time by following the unsubscribe instructions included in these communications.

• If you are registered via a CPDteams corporate account, some communications may relate to your employment or be mandated by your organisation. Opting out of these may affect your visibility to your employer and may be logged accordingly.

All use of personal data is subject to our full [Privacy Policy] and [Terms of Use], which you should review regularly.

Refunds, Cancellations & Subscription Terms

1. 7-Day Cooling-Off Period

We understand CPDme may not be suitable for everyone. In accordance with the UK Consumer Contracts Regulations, you are entitled to a 100% refund if you cancel your new membership within 7 days of your original purchase. This must be requested in writing from your registered email address.
Please note: This policy does not apply to renewal payments or recurring subscriptions.

2. Refunds After 7 Days

After the 7-day window, no refunds will be issued due to administrative costs and system resource allocations including:

• Account setup and encryption

• Secure HTTPS infrastructure

• Allocated data storage space

• Reservation for CPDhub and Live webinar tickets

We strongly advise you to download any important documents or submissions prior to cancellation or deletion.

3. Data Deletion on Cancellation

If you request to cancel your account, all associated data, including CPD entries, certificates, and reflective submissions, will be permanently deleted from our systems in accordance with the UK GDPR and our [Privacy Policy].

If you're on a corporate account (CPDteams), your employer may be notified if you opt out of communications essential to your employment documentation or portfolio management.

4. Subscription Cancellation via Dashboard or AI

Your CPD Dashboard does not offer an instant “Cancel” button. This is a protective measure to ensure you have not inadvertently removed your CPD history. If the system detects any stored content, it will prompt you to contact support to verify you've downloaded your materials. We are committed to protecting your learning journey, not deleting it by mistake.

5. Discounts & Promotional Pricing

Unless clearly stated otherwise, all promotional discounts (e.g., New Year, Black Friday, Cyber Monday) apply only to your first 12 months of membership.

After this initial period, your membership will automatically renew at the standard rate of £2.99/month or £24.99/year, as per your original membership plan.

6. Payment Methods

You can pay for CPDme using:

• Debit/Credit Card (via Stripe)

• Direct Debit (via GoCardless)

• In-app purchases (via Apple App Store or Google Play Store)

CPDme does not store any financial information. All transactions are securely managed by third-party payment processors and governed by their own privacy and security policies.

7. Membership and Usage Terms

By purchasing any CPDme membership, you gain access to premium features. If your 1 month / 12-month membership lapses without renewal, your account will revert to a Basic Membership with limited access and reduced data storage capacity.

We reserve the right to archive or delete inactive Basic accounts with 3 months' prior notice, especially if unused or exceeding the free-tier quota.

8. Recurring Payments & Cancellation

CPDme operates on a continuous payment authority. This means your subscription will automatically renew unless cancelled in one of the following ways:

• Via your App Store or Play Store (for mobile subscriptions)

• By contacting CPDme in writing from your registered email

• By cancelling your Direct Debit directly with your bank (written confirmation may still be required)

If your payment method is cancelled without alternative arrangements, your membership will immediately revert to Basic, and you may lose access to certain features and data.

9. Refund Policy for Renewals & Subscriptions

Refunds are only available for first-time purchases made within 7 days. Renewals or recurring monthly payments do not qualify for refunds once payment is taken.To avoid renewal charges, you must cancel before your next billing date. If you allow a payment to be processed, you are agreeing to continue your membership for the next term.

10. App Store & Google Play Store Payments

For memberships purchased via:

• Apple App Store: 7-day refund policy applies to new subscriptions only.

• Google Play Store: Refund requests must be submitted within 48 hours. For first-time payments beyond 48 hours, you may contact CPDme support with your proof of cancellation.

All refund requests must be initiated through the respective store first.

11. Direct Debit Guarantee

The UK Direct Debit Guarantee applies to all Direct Debits made to CPDme:

• You’ll receive advance notice (typically 10 working days) if the amount or date of the debit changes.

• You’re entitled to an immediate refund if an error is made by CPDme, your bank, or a third-party processor.

• If you receive a refund you are not entitled to, you must repay it when requested.

12. Account Termination & Data Retention

If your membership is cancelled or not renewed:

• Your data will be retained for up to 3 months unless otherwise required for legal, compliance, or storage management purposes.

• After this, it will be securely destroyed using industry-standard erasure software.

CPDme accepts no liability for loss of data resulting from voluntary account closure or non-renewal.

13. Basic Membership Terms

The Basic (free) membership:

• Is subject to the same terms of use and privacy obligations as paid tiers

• Has restricted storage (max 5 diary entries and 1 reflective entry)

• May be downgraded or deleted after 3 months of inactivity

• Can be upgraded at any time

Basic users will be notified with at least 1 months' notice before account closure due to inactivity.

🌿 Our Environmental Commitment at CPDme

At CPDme, we are committed to reducing our environmental impact and promoting sustainable business practices across all areas of our operations.

✅ Digital First

We operate as a predominantly digital organisation (85%), with all staff utilising secure cloud-based systems via iPhones, iPads, and MacBooks to manage both internal and external communications. This helps us reduce our reliance on paper, energy, and physical storage.

• CPD portfolios are sent electronically via email as standard, including digital hyperlinks to certificates and evidence, helping to cut down on paper usage and postal emissions.

• Printed portfolios are available by request only, and are always produced using 100% recycled paper from sustainably managed forests.

✅ Low-Impact Workspaces

To minimise our carbon footprint:

• We operate hot desk models across flexible office spaces to reduce unnecessary energy usage (electricity, gas, water).

• Office resources are kept minimal to promote a clean, safe, and energy-efficient work environment.

✅ Sustainable Printing Practices

We avoid bulk ordering of stationery or marketing materials from external printers. Instead:

• All letterheads, compliment slips, flyers and business cards are designed and printed in-house on demand. This prevents waste, avoids outdated materials, and reduces storage needs.

• Where possible, we use non-window envelopes to ensure full recyclability and reduce waste.

✅ Responsible Resource Use

We apply the following best practices daily:

• Print only when necessary – we do not print emails or internal documents unless essential.

• We send electronic files to clients and partners wherever possible.

• All recyclable materials including paper, cardboard, toner cartridges, and packaging are disposed of through appropriate recycling channels.

♻️ Our Ongoing Responsibility

Environmental awareness is embedded in the way we work. As we continue to innovate and grow, we do so with sustainability at the heart of our decision-making—ensuring we leave a lighter footprint on the planet, every step of the way.

If you would like a printed version of your portfolio or CPD materials, we’re happy to support you with a sustainable option, just ask.

Here at CPDme, we often give away some gifts and books as part of our marketing strategy. It's better to support our customers and attendees of webinars to support and market our business than to pay BIG organisations to pester you on social media with paid per click adverts!

Customer Feedback Prize Draw Terms and condition

• This prize draw is open to CPDme Premium/Paid members/customers who have completed the Customer Satisfaction Survey, left feedback or promoted CPDme on social channels not limited to Instagram, Twitter, Trustpilot/Google/App Store reviews.
• 

Employees of CPDme and their families are not eligible to enter.
• 

Acceptance of these rules is a condition of entry. 

• There will be Amazon Gift card prize draws each month (which will be subject to the usual Amazon gift card terms and conditions).
• 

The prize cannot be substituted. 

• Only one entry per person per month will be accepted.
• No third party entries will be accepted. 


• The winner will be the first name drawn at random, must still be online if drawn at a live webinar and will be notified via email and the prize will be sent as an e-voucher to the email address used by the winner for their CPDme account. 

• The result of the draw and the promoter's decision is final and no correspondence will be entered into.
• If the gift/goods are physical, then we aim to have them sent out within 48 hours.
• CPDme takes no responsibility for the goods that are won or the content, use or authorisation to use this kit.

CPDme reserves the right, in its sole discretion, to terminate your access to this internet Web Site and the related services or any portion thereof at any time, without notice. GENERAL to the maximum extent permitted by law, this agreement is governed by the laws of the UK, Canada and the USA. You hereby consent to the exclusive jurisdiction in the UK, USA and Canada in all disputes arising out of or relating to the use of the CPDme Website.

Use of the CPDme website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no unauthorised joint venture, joint partnership, employment, or agency relationship exists between you and CPDme as a result of this agreement or use of the CPDme network.

CPDme and its performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of CPDme right to comply with governmental, court and law enforcement requests or requirements relating to your use of the internet site (www.cpdme.com) or information provided to or gathered by CPDme with respect to such use.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and CPDme with respect to the associated online Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and CPDme. 

A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an a subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.

The CPDme logo is a trademark belonging to Mr Andrew Ormerod and is leased to the company, so no replication, use or copyright is allowed without prior written authorisation or and allowance from the IP holder, company or directors. Use of such trademark may result in infringement. See Trademark Infringement.

MODERN SLAVERY / ANTI-SLAVERY POLICY STATEMENT 
Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain. 

CPDme / CPDteams has a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains. 

We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015. 

Corporate Membership Terms – CPDteams / Multiple Membership Management (MMM)

Organisations using CPDme through our CPDteams or Multiple Membership Management (MMM) service (e.g. employers, governing bodies, or educational institutions) agree to the following terms regarding the management and use of staff CPD accounts:

1. Organisational Oversight and Access

CPDteams is designed to enable authorised personnel within your organisation (e.g. managers, supervisors, training leads) to view, support, and monitor the CPD activity of staff members. This access is intended to:

• Facilitate engagement with CPD

• Support compliance with professional development standards

• Provide oversight and reporting for governance and audit purposes

CPDme only provides the digital infrastructure and secure platform access for both individual members and their organisation. CPDme is not responsible for how an employer or third party uses, interprets, or acts upon CPD data within their team.

2. Legal Responsibility and Third-Party Liability

By accepting these terms:

• The purchasing organisation (e.g. employer or institution) accepts sole responsibility for staff engagement, usage, and any managerial oversight related to CPD logging on CPDme.

• Individual staff users acknowledge that their organisation may have access to their CPD log for oversight and support purposes.

• CPDme accepts no third-party liability for how CPD data is used internally within the purchasing organisation.

Users are advised to speak directly with their line manager, CPD lead, or HR department to understand who has visibilityof their development log and how their CPD contributions are assessed or supported.

For more details on organisational functionality, please visit:
👉 www.cpdme.com/teams

3. Personal Membership Rights

Individuals who independently purchase CPDme membership for their own personal and professional development retain full control over their data.

• CPDme will not share personal member data with any third party, employer, or organisation without the explicit written consent of the member.

• Personal members can manage visibility and permissions within their account settings at any time.

This protection does not apply to staff accounts provided through CPDteams or an MMM agreement where organisational access is a condition of the license.

4. Transitioning from Corporate to Personal Membership

CPDteams member accounts are provided at the discretion of the purchasing organisation. An organisation may, at any time and for any reason (including role changes, contract expiry, or non-compliance with internal CPD policy), choose to exclude or remove individual users from its corporate CPDme platform. When this occurs, the individual will no longer have access to CPDme via the corporate account.

In such cases, the individual will be given the opportunity to transition to a personal membership plan at the current published rate (monthly or annual). This ensures continued access to their CPD records, certificates, and portfolio history without data loss.

Likewise, individuals may voluntarily request to be removed from a corporate/CPDteams account at any time and opt to continue using CPDme independently via a personal membership. This must be done by contacting CPDme in writing from their registered email address, after which a secure migration of data to a personal account will be arranged.

Learning Disclaimer

This disclaimer applies to all services offered under CPDme, including but not limited to CPDteams, CPD Corporate Services, and associated branded events or content platforms (collectively referred to as “CPDme”, “we”, “our”, or “us”).

By accessing, attending, participating in, or utilising any of our content, educational services, digital broadcasts, or events (including but not limited to webinars, seminars, courses, coaching, recordings, or written resources—collectively referred to as the “Services”), you confirm that you have read, understood, and agree to this disclaimer in full.

1. Educational Purpose and Use Limitation

All CPDme Services are provided solely for educational, professional development, informational, and entertainment purposes. No part of our content constitutes legal, medical, financial, psychological, or professional advice, nor should it be interpreted as such. Attendance, participation, or reliance on any information provided through CPDme does not establish a professional-client relationship.

2. No Warranties or Guarantees

To the fullest extent permitted by applicable law (including UK Consumer Law, EU Directives on Digital Content and International Treaties):

• All Services are offered strictly on an “as-is” and “as-available” basis, with no express or implied warranties of any kind.

• CPDme expressly disclaims any and all warranties, including but not limited to implied warranties of accuracy, merchantability, non-infringement, fitness for a particular purpose, or uninterrupted availability.

• CPDme makes no guarantee as to the completeness, accuracy, or applicability of any content delivered via any platform, event, or course.

3. No Liability or Reliance

You agree that any reliance upon the information, representations, or materials presented in any CPDme Service is at your sole risk and discretion.

CPDme, including its directors, employees, agents, speakers, contractors, affiliates, or content partners, shall not be liablefor any:

• Direct, indirect, incidental, punitive, or consequential losses or damages

• Claims arising from inaccuracies, delays, omissions, errors, or performance issues

• Outcomes relating to physical, mental, emotional, or professional action or inaction

This includes, but is not limited to, health decisions, treatment outcomes, employment matters, business losses, professional registration outcomes, or financial claims based on or linked to CPDme content or communication.

4. No Medical or Clinical Substitution

Content from CPDme is not a substitute for professional advice from a qualified clinician, therapist, legal advisor, or healthcare provider.

• We do not diagnose, treat, prescribe, or claim therapeutic benefit.

• If you have a health condition or concern, you must consult with a qualified practitioner or authority in your jurisdiction.

5. Technical and Delivery Limitations

CPDme makes every effort to maintain secure, uninterrupted access to its content. However, we do not guarantee that our websites, applications, webinars, or recordings will be:

• Free from defects, viruses, service interruptions or delays

• Compatible with all devices or third-party platforms

• Continuously available or error-free

6. Intellectual Property

All CPDme content, branding, speaker materials, graphics, videos, and related digital media are protected by copyright, trademark, and other applicable intellectual property laws.

• Unauthorised reproduction, distribution, or public display without written consent is strictly prohibited.

• CPDme reserves the right to revoke access, terminate memberships, or take legal action against any infringement or misuse.

7. General Legal Terms

By using CPDme Services, you:

• Waive any right to pursue legal action or claim compensation against CPDme in relation to the use, misuse, or interpretation of any content or communication

• Indemnify CPDme against any third-party claims or liabilities arising from your breach of this disclaimer or misuse of our Services

• Agree that this disclaimer is governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the UK courts

If you do not agree with any part of this disclaimer, you must not access or use CPDme Services. Continued use constitutes full acceptance of the terms outlined above.

CPDme Social Media & Copyright Policy

1. General Policy Statement

CPDme, including CPDteams and CPD Corporate Services, operates in full compliance with international copyright laws, including:

• The UK Copyright, Designs and Patents Act 1988

• The EU Copyright Directive (EUCD)

• The Digital Millennium Copyright Act (DMCA) – USA

• Other relevant international intellectual property frameworks

Our online platforms and social media channels (including Facebook, LinkedIn, X/Twitter, Instagram, TikTok, YouTube, and others) are used solely for non-commercial, educational, professional development purposes.

2. Content Usage and Licensing

Most of the material we publish or share is:

• Original content created by CPDme staff, speakers, or partners

• User-submitted content provided under terms of service and appropriate use policies

• Content used with permission or under licence (e.g., Creative Commons, Open Access)

• Third-party content publicly available and shared under fair use or fair dealing provisions for educational, commentary, or review purposes

CPDme does not knowingly host, reproduce, or distribute any material that infringes on intellectual property rights.

3. Copyright Infringement & Takedown Procedure

If you are a copyright holder (or legally represent one) and believe your work has been improperly posted, shared, or linked to by CPDme:

You may request its removal by submitting a formal takedown request that includes:

• Proof that you are the legal copyright owner or authorised representative

• Direct URL(s) to the allegedly infringing content

• Full name(s) or description of the content in question

• Full contact details (including a named contact person, email, and telephone number)

• A clear statement of ownership and a good faith belief that the use is unauthorised

Send your complaint to:
📩 dteam@cpdme.com – Subject: “Copyright Takedown Request”

If the request meets all the above criteria, CPDme will review the complaint and, if valid, remove the content within 5 working days.

We reserve the right to contact the original uploader or creator for clarification before action is taken.

4. Social Media Conduct & Responsibility

a) Think Before You Post

Remember: there is no such thing as “private” social media. Posts can be screenshotted, archived, and shared beyond their intended audience. Always consider if your message is professional, respectful, and appropriate before posting.

If in doubt, do not post—or seek guidance from your supervisor or the CPDme Digital Engagement Team.

b) Confidentiality is Key

You must not share or disclose:

• Personal data, confidential information, or proprietary materials

• Details about clients, employers, patients, or colleagues

• Any identifiable information that could breach UK GDPR or professional codes of conduct

c) Be Accurate and Fair

All social media communications made by or on behalf of CPDme must be:

• Accurate, current, evidence-based, and relevant

• Based on verified information or clearly marked as opinion

• Sourced appropriately (use links or citations where applicable)

Where third-party or educational content is shared, users are reminded this is for general learning only and should not be used as a sole source for clinical decisions, professional judgment, or formal documentation.

If CPDme identifies an error in content we have published, we will correct or retract it promptly and transparently.

5. Educational Content Disclaimer

Content shared on our platforms—whether created by CPDme, third parties, or users—is not a substitute for professional advice or guidance from a qualified practitioner. Users must use their own judgment and consult appropriate professional or regulatory authorities where required.

6. Violation and Enforcement

CPDme reserves the right to:

• Remove any content or comments that breach this policy

• Suspend or block individuals from interacting with our platforms

• Report any illegal activity or harmful behaviour to the appropriate authorities

We may also take legal action against repeat infringers or serious violations that cause reputational or operational harm.

If you have any questions about this policy, please contact:
📧 support@cpdme.com

CPDme Mobile App – Terms of Use and Data Assurance Statement

The CPDme mobile app is owned, developed, and operated by CPDme, a UK-registered platform supporting Continuing Professional Development for  professionals.

1. Terms of Use

Access to the CPDme mobile app is conditional on your acceptance of the app's Terms and Conditions, which are available:

• Within the app via the Settings Menu

• Or directly via our website:
  🌐 Download Terms & Conditions

By registering or logging in, you confirm that you have read, understood, and accepted these Terms.

2. Account Setup & Integration with CPDme.com

If you are not already a registered member of www.CPDme.com when you first access the app, a Basic Membership account will be automatically created for you by our support team. This allows you to:

• Fully synchronise your CPD records between app and web platforms

• Access additional features not currently available in the app alone

If you prefer to use the mobile app without any linked online account, you may request to opt out. Simply contact our support team at:
📩 support@cpdme.com

3. Keep Your App Up to Date

Maintaining the latest version of the CPDme app is essential for:

• Performance: Ensuring you benefit from new features and functionality

• Security: Protecting your CPD data and maintaining compliance with the latest data protection regulations

Our updates include essential security patches and enhancements to protect your data and ensure it remains visible only to you, in line with UK GDPR and international data safety standards.

4. Where to Download

To ensure you are using the most recent and secure version of the CPDme mobile or tablet app:

• Visit: 🌐 www.CPDme.com

• Or search for CPDme in the Apple App Store or Google Play Store

Using the correct and most recent app version ensures compatibility with our secure servers and provides the best possible user experience.