The identification and management of frequent service users within pre-hospital care
(Presented by David Fletcher)
This presentation explores the current national approach to the identification and management of high intensity users of Ambulance Services within the United Kingdom.
The session will begin by analysing the financial, operational and quality effects generated by the patient cohort before critically analysing current approaches adopted nationally. Patient profiling and international best practice will be discussed in detail whilst exploring the current strategy adopted by London Ambulance Service and its impact.
The facilitator will conclude by briefly discussing potential service development opportunities and the Darzi Fellowship.
Dave Fletcher originated in the West Midlands before relocating to the North West to pursue his pre hospital career. Dave undertook HEMS and advanced practitioner roles within the region before attaining a project management position to develop and implement Paramedic Pathfinder.
Following this role, Dave became a Management Consultant with KPMG, working on multiple high profile health projects to enhance national care quality. Dave is currently acting as a Darzi Fellow with London Ambulance Service, focussing on the challenge of high intensity users whilst continuing to complete HEMS and advanced practitioner activities in the North West.
Specific areas of interest include HEMS, collaboration, culture and leadership.
A Certificate of Attendence will be provided to CPDme Premium Members. This will be sent electronically and also appear automatically uploaded to your CPD Portfolio on CPDme. This makes recording CPD simple. You must attend the full webinar to be eligible for the certificate.
Watch the recording of the webinar.